Job Title: CUSTOMER CARE

Kwakira abakiriya neza no kubaha ikaze.

Gutega amatwi ibibazo cyangwa ibyifuzo by’abakiriya.

Gutanga ibisobanuro n’amakuru abakiriya bakeneye.

Gufasha abakiriya gukemura ibibazo bafite.

Kuvugana neza n’abakiriya no kububaha.

Kwandika cyangwa kubika amakuru y’abakiriya.

Gukorana neza n’abandi bakozi kugira ngo serivisi ibe nziza.

1. Kuba uvuga neza kandi wumva neza abakiriya.
2. Kuba ufite ikinyabupfura kandi wubaha abantu.
3. Kuba wihangana kandi ushobora gukemura ibibazo by’abakiriya.
4. Kuba ufite ubumenyi bwo kuvugana neza (communication skills).
5. Kuba ushobora gukorana neza n’abandi bakozi.
6. Kuba ufite isuku n’imyitwarire myiza mu kazi.
7. Kuba umenya gukoresha mudasobwa n’uburyo bwo kwakira amakuru y’abakiriya.
8. Kuba ufite uburambe muri customer care ni inyungu.

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